QUESTIONS ABOUT TICKETS/POLICIES
DO I HAVE TO PURCHASE TICKETS IN ADVANCE?
Advance purchase is recommended, and trips can sell out. To maximize your chances of getting the day and time you prefer, please buy your tickets well in advance. Tickets can only be purchased with a Visa, Mastercard or American Express. Advance purchases and reservations are held up until 30 minutes prior to departure. Arrival after 30 minutes to departure can result in loss of reservations and forfeiture of advance purchase tickets. Ticket purchases are non-refundable and non-transferable.
We sail rain or shine. In the event of extreme weather all day rain event that would force us to cancel the trip, you would be able to reschedule your tickets (subject to availability) or receive credit for a future trip. In all other weather conditions, we will run trips as scheduled!We worry more about ocean conditions we follow this marine forecast from the National Weather service
Of course! Children of all ages are allowed on our cruises. Children ages 7 to 12 have a reduced-priced ticket, and children 6 years of age and under are $20 with an accompanying adult. Keep in mind that strollers are only permitted on the main deck.
HOW EARLY SHOULD I ARRIVE TO CHECK IN BEFORE THE TRIP?
For all of our trips, arrive a minimum of 30 minutes before departure. 60 minutes is preferred. Allow for traffic when traveling a distance during peak times. The ship departs promptly at the scheduled start time!
The whale and dolphin watch typically begins with dolphin watching near shore. Then we head offshore in search of Humpback and Finback whales. These journeys can lead us offshore anywhere from 1 to 3 miles usually
WHAT HAPPENS IF I DON’T SEE A WHALE OR ANY DOLPHINS DURING MY TRIP?
If you don’t see a marine mammal (whale, dolphin, OR porpoise), then you will receive a Free Pass to come back for any of our regularly scheduled marine mammal-watching cruises.
CAN I BRING MY OWN FOOD AND/OR BEVERAGES?
Yes. alcoholic beverages or coolers or large bags are permitted aboard the ship. Strollers are permitted small ones
ARE THERE ANY SOUVENIRS AVAILABLE ON BOARD?
Yes, there will be hats, postcards, t-shirts, and sweatshirts available for purchase at the Gift Shop on board the boat. Prices range from $5-50 (e.g. a sweatshirt goes for $30.00).
Yes, private charters are available for large groups 30 persons or more. Charters are available for up to 680 passengers and are great for any special occasion! If you’re interested in a private charter, please call us at 732.592.6400